Drip Republic – Return, Exchange & Refund Policy

We want your Drip Republic order to reach you in perfect condition and fit the way you expected. Please read the policy below before submitting a return, exchange, replacement, or cancellation request.

1. Eligibility

Return and exchange requests must be submitted within 7 days of delivery.

To qualify, the product must be:

• Unused and unworn
• Unwashed
• Undamaged
• Free from stains, odour, makeup, deodorant marks, pet hair, or signs of use
• Returned with all original tags, packaging, invoices, and accessories intact

Products that fail our quality inspection may be returned to the customer without a refund or exchange.

Damaged, defective, missing, or incorrect-product issues must be reported within 2 days of delivery.

An uninterrupted parcel-opening video showing the sealed package, shipping label, and product is strongly recommended for faster verification of damaged, missing, or incorrect-item claims.

2. Returns

Approved returns are subject to a flat ₹165 return-shipping deduction, which includes reverse-pickup and logistics costs.

The refund will be processed only after the returned product:

1. Reaches the Drip Republic warehouse; and
2. Passes our quality inspection.

Original shipping charges, Cash on Delivery charges, and COD convenience fees are non-refundable.

If an exchange cannot be completed because the requested item is out of stock, unavailable for delivery, or affected by shipping limitations, the customer may request a refund after the applicable return-shipping deduction.

Refund processing time

Refunds are normally processed within 6–14 business days after the return is received and approved.

The exact timeline may vary depending on:

• Reverse-pickup timelines
• Customer location
• Courier delays
• Banking or payment-gateway processing time

A tracking link will be shared after the return pickup is scheduled.

3. Clearance, Super Sale and Final-Sale Products

Products purchased under a Super Sale, Clearance Sale, Final Sale, or similar specially marked promotion are not eligible for a regular return, exchange, or refund.

An item will be treated as a clearance or final-sale product when:

• The product page displays a “Super Sale,” “Clearance Sale,” or “Final Sale” label; or
• The product is purchased through a specifically marked clearance or final-sale collection.

Such products are sold at special discounted prices and are considered final-sale items.

A clearance or final-sale product will be eligible for assistance only when:

• A wrong product is delivered; or
• The product is received damaged or defective.

4. Refund Method

Where possible, prepaid-order refunds will be issued to the original payment method.

COD-order refunds

Refunds for Cash on Delivery orders will be processed through:

• UPI; or
• Bank transfer

Customers must provide accurate payment details when requested.

COD charges, COD convenience fees, and original shipping charges are non-refundable.

5. Exchanges

Exchanges are available only for size-related issues, subject to stock and serviceability.

The product must satisfy all eligibility and quality-inspection conditions listed in this policy.

Clearance, Super Sale, Final Sale, customised, and personalised products are not eligible for a regular exchange unless a wrong, damaged, or defective item was delivered.

If the requested size is unavailable, the customer may:

• Wait for the product to be restocked; or
• Request a refund after deduction of the applicable ₹165 return-shipping charge

COD convenience charges remain non-refundable.

6. Exchange Fees

A flat ₹100 exchange fee applies to approved size exchanges.

This fee covers reverse pickup and re-dispatch logistics.

Only one size exchange is permitted per eligible product unless otherwise approved by Drip Republic.

If the replacement product cannot be delivered because of an incorrect address, customer unavailability, refusal, or repeated failed delivery attempts, additional shipping charges may apply.

Prepaid-order refusal

If a prepaid order is refused or cancelled at the time of delivery, a ₹135 logistics deduction will apply before the remaining amount is refunded.

7. Return and Exchange Process

A return or exchange request must be submitted within 7 days of delivery.

How to contact us

• Website chat support: available at the bottom-right corner of driprepublic.in
• Email: hello@driprepublic.in
• WhatsApp: +91 93523 42515

Please provide:

• Order number
• Registered mobile number
• Product name
• Reason for return or exchange
• Clear photographs of the product
• Parcel-opening video where applicable

Process

1. Submit the request with the required information.
2. Our team will review the request.
3. Once approved, our courier partner will arrange reverse pickup.
4. The product will be inspected after reaching our warehouse.
5. The approved exchange, replacement, or refund will then be processed.

Courier delays may occasionally occur because of weather, regional restrictions, operational issues, strikes, public holidays, or other logistics-related circumstances.

8. Order Cancellations

Before packing or processing

An order may be cancelled before processing, subject to a ₹65 cancellation fee.

After packing or processing but before dispatch

A ₹115 processing and logistics fee will be deducted from the refund.

Pre-order or out-of-stock products

No cancellation fee will apply when Drip Republic cancels an order because the product is out of stock or cannot be fulfilled.

After dispatch

Orders cannot be cancelled after dispatch.

The customer may submit an eligible return request after delivery.

If a prepaid shipment is refused, remains undelivered because of customer-related reasons, or returns to our warehouse after dispatch, the refund will be processed only after the parcel is received back. A ₹165 forward-and-return logistics deduction will apply.

9. Damaged, Defective, Missing or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product, notify Drip Republic within 2 days of delivery.

After verification, we will provide a replacement at no additional cost.

If the same item is unavailable, the customer may choose:

• A full refund; or
• An alternative product of equivalent value

Conditions

• The issue must be reported within 2 days of delivery.
• Clear photos and supporting evidence must be provided.
• An uninterrupted parcel-opening video is strongly recommended for faster verification.
• The product must not be used, washed, altered, or damaged after delivery.
• The original item must be handed over when reverse pickup is required.
• Pickup and replacement eligibility remains subject to address serviceability and verification.

No return-shipping or replacement fee will be charged for a verified wrong, damaged, or defective-item claim.

10. Replacement Process

No replacement or refund will be completed unless the original product is returned when requested.

After reverse pickup and approval, the replacement order will be processed.

Estimated replacement timeline

• Standard replacement delivery: 2–7 business days
• Exceptional cases involving stock or courier delays: up to 15–20 days

The returned product must be the same product originally delivered and must not show signs of use, washing, alteration, or customer-caused damage.

11. Non-Returnable Products

The following products are not eligible for a return or exchange unless they are delivered damaged, defective, or incorrect:

• Customised or personalised products
• Products altered at the customer’s request
• Clearance, Super Sale, or Final Sale products
• Products without original tags or packaging
• Used, washed, stained, damaged, or altered products
• Products returned after the permitted return window

12. Need Help?

Drip Republic

Website: driprepublic.in
Email: hello@driprepublic.in
WhatsApp: +91 93523 42515
Website chat: available at the bottom-right corner of the website

Business address:

Shop No. 1, Lakkar Mandi Road
Sri Ganganagar, Rajasthan – 335001